UGC Pro Privacy Policy

Introduction

Welcome to UGC Pro (also referred to as UGC Studio). We are dedicated to protecting your personal information and ensuring transparency about how we collect, use, and share your data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you use our application connecting brands and creators.

By accessing or using UGC Pro, you agree to this Privacy Policy. If you do not agree with the terms, please do not use the application.

1. Information We Collect

We collect information you voluntarily provide and information collected automatically when you use the app.

1.1 Personal Information

When you register or interact with our services, we may collect:

  • Contact Information: Name, email address, phone number.

  • Profile Information: Username, password, profile picture, bio.

  • Communication Preferences: Your choices regarding communications.

1.2 User-Generated Content

Content you upload, create, or share, including photos, videos, comments, and messages.

1.3 Usage Data

Information about how you access and use the app:

  • Device information (IP address, browser type, operating system).

  • Pages viewed, links clicked, and other in-app actions.

  • Dates and times of access.

2. How We Use Your Information

We use your information for purposes including:

2.1 To Provide and Maintain Our Service

  • Facilitate account creation and authentication.

  • Provide access to app features and functionalities.

  • Process transactions and related information.

2.2 To Communicate with You

  • SMS and Email Communications: Send updates, notifications, offers, and important information via SMS and email, as per your consent.

  • Respond to inquiries and provide customer support.

2.3 For Marketing and Promotional Purposes

  • Send offers and promotions about our services. You can opt-out at any time.

2.4 To Monitor and Analyze Usage

  • Understand usage trends and preferences.

  • Improve app performance and user experience.

2.5 Legal Obligations

  • Comply with legal obligations, resolve disputes, enforce agreements.

3. SMS Messaging Policy

3.1 Consent to Receive SMS Messages

By providing your phone number and opting in through any of the methods described below, you consent to receive recurring automated SMS messages from us regarding:

  • Job applications.

  • New job opportunities.

  • Status updates related to ongoing advertising production campaigns.

  • Promotional offers and updates.

Methods of Opt-In:

  • During Registration: Checking the consent box on the UGC Studio website.

  • Text-to-Join: Sending a designated keyword to our short code.

  • Event Sign-Ups: Providing your phone number during event registrations.

  • Account Settings: Selecting SMS updates in your account preferences.

Message Frequency:

  • Message frequency depends on your activity within the app.

  • Standard message and data rates may apply.

3.2 Opt-Out Instructions

You can opt-out of receiving SMS messages at any time:

  • Reply STOP: Text "STOP" to any SMS message you receive from us.

  • Account Settings: Update your communication preferences in your account.

  • Contact Us: Reach out via email at [Insert Email Address].

After opting out, you will receive a confirmation message, and no further SMS messages will be sent unless you opt-in again.

3.3 Message Content

Messages may include:

  • Embedded links to our app or website.

  • Phone numbers for customer support.

  • Updates on job applications and opportunities.

  • Status updates on ongoing campaigns.

  • Reminders and feedback requests.

3.4 Third-Party Service Providers

We may use third-party providers to send SMS messages on our behalf. These providers are contractually obligated to protect your information and are prohibited from using your data for any other purpose.

4. How We Share Your Information

4.1 With Brands and Creators

  • For Brands: Share creator profiles and relevant content necessary for campaign collaboration.

  • For Creators: Share brand opportunities and offers relevant to your profile.

4.2 Service Providers

We may share information with vendors who perform services on our behalf:

  • Hosting and maintenance.

  • SMS and email communications.

  • Analytics services.

Importantly, we do not share your mobile information with third parties or affiliates for their own marketing or promotional purposes.

4.3 Legal Requirements

We may disclose information if required by law or in response to valid requests by public authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your personal information is transferred and becomes subject to a different Privacy Policy.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Secure transmission of data using SSL/TLS protocols.

  • Secure Servers: Hosting on secure servers with firewalls.

  • Access Controls: Restricted access to personal information to authorized personnel only.

However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your personal information through your account settings at any time.

6.2 Deletion

You may request the deletion of your personal information by contacting us. Please note that some information may remain in archived records after your account has been deleted.

6.3 Opt-Out of Communications

  • Email Communications: You can opt-out by clicking the unsubscribe link in the emails or by updating your preferences in your account settings.

  • SMS Communications: Reply "STOP" to any SMS message or adjust your preferences in your account settings.

6.4 Consent Withdrawal

You may withdraw your consent for processing your personal data at any time by contacting us.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control the use of cookies at the individual browser level.

8. Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware of such data, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state or country. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

  • Posting the updated policy on this page.

  • Updating the "Last Updated" date at the top.

  • Sending a notification via email or SMS.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

  • Email: [Insert Email Address]

  • Address: [Insert Mailing Address]

  • Phone: [Insert Phone Number]

By using UGC Pro, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.

Appendix: Consent and Opt-In Details

Methods of Opt-In:

  • Registration Consent: During account creation, users are presented with a clear consent statement:

    "By checking this box, you agree to receive recurring automated SMS messages from UGC Studio regarding your account, job opportunities, and promotional offers. Message frequency depends on your activity. Message and data rates may apply. Reply STOP to opt-out."

  • Text-to-Join: Users can opt-in by texting a designated keyword to our short code. The initial response includes:

    "Thank you for opting in to receive messages from UGC Studio. Message frequency depends on your activity. Message and data rates may apply. Reply STOP to opt-out."

  • Event Sign-Ups and Email Sign-Ups: Users providing their phone number are sent a confirmation link or message clearly stating the terms of SMS communications.

  • Account Settings: Users can opt-in or adjust preferences within their account settings at any time.

Compliance Statements:

  • All messages include:

    • Opt-Out Instructions: "Reply STOP to opt-out."

    • Data Rates Notice: "Message & data rates may apply."

Regulatory Compliance

We comply with all applicable laws and regulations regarding SMS communications, including:

  • Telephone Consumer Protection Act (TCPA): We obtain prior express written consent before sending marketing messages.

  • CTIA Guidelines: We adhere to best practices for SMS messaging, including clear opt-in and opt-out mechanisms.

  • Carrier Policies: We ensure content and messaging practices meet carrier requirements.

Data Protection Measures

  • No Third-Party Marketing: We do not share your mobile information with third parties or affiliates for their marketing or promotional purposes.

  • Third-Party Compliance: Our service providers are obligated to protect your information and are prohibited from using it for any other purpose.

  • Data Minimization: We collect only the information necessary for the purposes outlined in this policy.

  • Retention Policy: We retain personal data only as long as necessary for the purposes stated or as required by law.

User Responsibilities

  • Accurate Information: You are responsible for providing accurate and up-to-date contact information.

  • Consent Management: You should manage your communication preferences responsibly, including opting out if desired.

Dispute Resolution

Any disputes regarding this Privacy Policy will be resolved as outlined in our Terms of Service.

Conclusion

Your privacy is important to us. We strive to be transparent about how we collect and use your information to enhance your experience with UGC Pro. If you have any questions or need further clarification, please do not hesitate to contact us.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: hello@ugc.pro

  • Address: 968 NE Paula Drive Bend, OR 97701

By using UGC Pro or UGC Studio, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.